Training

what is AI customer service? Learn more about the definition here. What is training in a contact center? What is IT Monitoring?

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What is Contact Center Training?

Training is essential for any successful call center operation. By providing employees with the necessary skills and knowledge, businesses can ensure agents are able to deliver top-notch customer service while also ensuring they remain motivated and engaged while on the job. When creating training materials for call center staff, it is important to consider the specific needs of each employee as well as the type of customers they will be interacting with on a daily basis.

In addition to traditional classroom learning materials such as presentations, manuals, and videos, businesses should also think about investing in virtual or self-guided programs that allow agents to hone their skills online. Such systems can help increase efficiency as well as provide staff members with instant access to resources at any time. Additionally, such programs can be tailored specifically for each team member or department, thus allowing them to receive personalized training that caters to their individual needs and preferences.

More Contact Center Training and Free Resources for Customer Service

E-Learning & Agent Training Software for Call & Contact Centers | LiveVox

Empower managers to provide targeted and effective feedback, coaching, and training to agents, wherever they are.

Tips for Coaching Call Center Agents | LiveVox

Don’t take a one-size-fits-all approach to coaching. Each of your agents is unique and brings individual talents to their role. Tailor training and coaching sessions to their specific needs and meet them where they are just as you would tailor your customer journey.

Call center coaching and performance management is a balancing act. You have to make sure your agents are engaged while at the same time maintaining meeting customers’ expectations

4 Call Center Agent Soft Skill Training Methods (livevox.com)

Training courses need to have a segment dedicated to technical skills. Your agents have the best chance to achieve customer satisfaction if they can use the tools at their disposal with confidence. Call center software can help with time management, customer service, and countless other things.

Make sure getting to know your software is part of your training program.

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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