Support Ticket System

A call center ticket system helps companies turn an influx of customer support requests into a manageable queue.

A support ticket system is a software solution that helps customer support agents manage support requests effectively. It helps agents manage each incident, from the moment it’s submitted through the time it’s resolved. A support ticket system boosts your company’s customer support by keeping it organized and optimized. 

Support ticket systems automate many pieces of the customer support process. This saves agents many hours of work and enables them to focus on providing more value to customers in other ways. For example, a support ticket system automatically pulls in previous customer history and other relevant information when an inquiry is submitted.

The main advantage of a customer support ticket system is the ability to manage incoming support inquiries. This is crucial for companies that deal with a high volume of customer requests. Agents can manage more customer cases, more efficiently. Which means fewer customer requests will go unanswered. Additionally, your agents don’t have to worry about solving inquiries at the same time. They can prioritize requests and focus on serving customers as best as possible, not just as quickly as possible. 

More Support Ticket System Resources

Ticketing System: Make or Break Your Business

 If your customer service is responsive and caring, and your ticketing system is efficient and effective, you have a very good chance of developing loyal customers, even when things go wrong initially. 

How to Measure Your Call Center Ticket System: KPIs, Metrics & Tools

A call center ticketing system works in exactly the same way (albeit with a less delicious final product), helping companies turn a chaotic influx of customer support requests into an organized, manageable queue. 

Ways an ITS can Improve Call Center Processes

Since agents don’t work 24 hours a day, seven days a week (thank goodness!) it’s not always feasible for a single agent to resolve a customer’s issue. A cloud ticketing system has many benefits for contact centers. Because every communications channel is accessed through a single piece of help desk software, an integrated ticketing support system helps companies maintain consistent quality.

A Guide to IT Ticketing Systems for Call Centers

This blog post will serve as your complete guide to IT ticketing systems for call centers. We’ll cover what an IT ticketing system is, how it works, and the benefits of using one. 

7 Questions to Ask when Evaluating Helpdesk Software

Evaluating your helpdesk software every so often is necessary to keep your support desk in good working order.

Call Center Support Ticketing Software | LiveVox CRM Solutions

Combine Ticketing data with other operational metrics in a Performance Analytics solution to expand your insight on ticketing trends and other factors impacting service escalation success.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.