Single Pane of Glass

What is a Single pane of glass?

Single pane of glass refers to a business solution that integrates data from multiple sources and presents it in one unified visual display.

Single pane of glass is a software term that originated in the IT field. It was coined to describe a management tool that brings together data from several different sources or interfaces—like the software, databases and applications we mentioned above—and presents it in a single, unified view.

With a single pane of glass in the contact center, agents and managers can benefit from a central dashboard that displays data from all viewpoints in an intuitive user interface, making it quick and easy for agents to access and use the customer information they need. Single panes of glass dashboards can be customized to an individual’s or an organization’s liking based on their specific needs and preferences, with custom fields, automated reports, and more.

More Single Pane of Glass Resources for Call Centers

The CX Benefits of a SPoG – LiveVox

With a single pane of glass, a central dashboard displays data from all viewpoints in an intuitive user interface, making it quick and easy for agents to access and use the information they need. The dashboard can be customized to an individual’s or an organization’s liking based on their specific needs and preferences, with custom fields, automated reports, and more.

Instead of having to click back and forth through multiple screens working in several different programs, an agent’s user experience is much more streamlined, with access to all of their customer information, communications and internal notes in a single view.

Call Center Phone Systems and CRM Integrations – LiveVox

Business intelligence is a critical component of a call center’s growth and success. Phone systems that integrate with agent CRM platforms offer numerous features that track and monitor different metrics. Statistics such as average handle times, number of inbound and outbound calls, and scorecards can all be recorded to compare to past performances.

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.