Secure Payment Processing

What is secure payment processing?

If you process payments online, secure payment processing is an identification and authentication measure used to protect customer PII (private identifiable information) and mitigate security risk.

Secure payment processing is built into the LiveVox payment portal and uses PCI-compliant encryption and tokenization to shield sensitive financial data on behalf of consumers. Secure payment Capture from LiveVox serves as a checkpoint for financial account information and safeguards your business and customers.

More Secure Payment Processing (SPC) Resources for Call Centers

IVR Payment – Secure Payment Capture | LiveVox

Offload the burden of payment security. Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform. Give customers the option to self-serve. Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.

Top 5 Tips to Hacker-Proof Your IVR Payment System – LiveVox

Before delving into the security aspect of IVR, let’s go over what an IVR payment system is. An IVR payment system uses Integrated Voice Response technology to handle inbound or outbound customer calls. The main purpose of this IVR setup is to accept payment. An IVR payment system could allow customers to pay by credit card or debit card. Many also accept bank routing and account numbers over the phone as a form of payment from customers.

5 Ways Customer Expectations for Retail Banking & Payments Have Changed – LiveVox

When you provide digital channels, you create more opportunities to interact with customers. It can also improve the customer and agent experience. Customers will have the flexibility to decide how and when they want to contact you and choose the right payment platform. At the same time, agents will have an opportunity to expand skill sets and flexible remote work.

Is Your IVR Solution PCI Compliant? Top 5 Ways to Secure Virtual IVR Solutions – LiveVox

PCI compliance is specifically for any company that accepts credit/debit card payments. PCI DSS stands for Payment Card Industry Data Security Standard and is a security standard that is administered and managed by the Payment Card Industry Security Standards Council to help prevent credit card theft/fraud. The PCI SSC was formed by the five major credit card companies, Visa, Mastercard, American Express, Discover, and JCB.

Usage-Based Pricing vs Subscription Business Model: Pros & Cons | LiveVox

When running a company, the way you charge people can make or break your business. If people feel like they are being ripped off then they will simply go elsewhere. Just a 5% increase in customer retention produces more than a 25% increase in profit. At the same time, you want to charge in a way that the company profits and can sustain itself in bringing in money each month.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit

To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at (844) 207-6663.