Private Branch Exchange (PBX)

A PBX allows employees to make, receive, and transfer calls outside of the building and amongst each other using different extensions. Many of the benefits that a PBX provides a company vary by the type of setup a business owner chooses. The cost is also determined by the type of setup. Below you’ll find a breakdown of the different kinds of PBX available, what benefits they offer, and their average costs. What is the definition of a private branch exchange?

A private Branch Exchange, is a network of phones within a company that allows employees to make and receive calls. A private branch exchange can either be hosted virtually on a cloud or through an on-site server. Most companies who have the on-site setup enable VoIP capabilities. VoIP transforms analog voice data into digital voice data.

Private Branch Exchange features include: 

  • Auto attendant
  • Call forwarding
  • Call routing by DID
  • Call transfer
  • Call parking/pick up 
  • Call recording
  • Call queuing 
  • Call reporting

More Private Branch Exchange Resources for Call Centers

Cloud-Based Virtual PBX System for Call & Contact Centers | LiveVox

Hardware Compatibility. Our solution is compatible with most models of industry-leading hardware providers, meaning that a majority of devices are plug-and-play ready.

What’s the Difference Between On-prem and Cloud PBX? – LiveVox

With an on-premise PBX system, all critical hardware and equipment is housed on-site, which means that companies must take care of all repair and upgrade costs. Some IT staff may be knowledgeable about PBX setups, but many times a repair technician experienced with your particular PBX company can be the only person who could troubleshoot. This can pose a problem in a few different ways. If an on-premise setup malfunctions, there is no way of knowing if the right tech would be available to fix it at that moment. That could result in excessive downtime. Outside repair can also be quite costly. Depending on how long it takes to fix your on-site PBX, repair and troubleshooting could end up costing a company thousands of dollars. Cloud PBX systems are much more hands-off. Since a provider hosts the entire PBX setup virtually, they are the ones responsible for troubleshooting. Contact centers don’t need to worry about maintaining or fixing any hardware. The maintenance is covered by a fee the hosted PBX provider charges a company each month.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit

To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at (844) 207-6663.