A power dialer increases efficiency by saving time for agents to focus on their calls and filling out any required paperwork after the call. It also ups the number of calls they can make in a single shift. Outbound calls go more smoothly with this kind of automation. Agents no longer have to go back and forth between the phone and the contact list.
Power dialers will instantly connect a contact with the agent once they answer the phone. When the agent is done speaking with the contact or didn’t manage to reach that person to begin with, then the power dialer will automatically call the next number in the queue.
A power dialing system handles the outbound dialing process by automatically dialing numbers from a complete contact list so that agents may speak with people about the purpose of their call. This can help generate new leads for agents and eliminates the need for them to manually dial every number they are trying to get to from the list.
When power dialers are connected to CRM systems agents are presented with the most relevant customer information upon call connection.
More Power Dialer Resources
Power dialing is one of the technologies that has been improved on over the years and can help agents. Never heard of power dialing before? Don’t worry, we’ll explain everything about it.
Predictive dialing that maximizes agent performance and minimizes idle time using a variety of dialing strategies, including Right Party Connect, Quick Connect, and Message Only.
Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.
Power dialing calls the next number on a contact list as soon as an agent is available. If there is no answer, the dialer moves on to the next number.
There are two main types of dialers: manual dialers and automatic dialers. Manual dialers are the most basic type of dialer and require your agents to manually dial each number. Automatic dialers are more advanced and can dial multiple numbers simultaneously.
Hosted dialers, also known as virtual dialers, only need a computer and internet access to run successfully. An on-premise dialer requires more extensive hardware located in a physical office and a dedicated IT person to ensure that it is set up and maintained correctly.