An outbound calling software is a cloud-based solution that allows your contact center to make outgoing calls. Outbound dialing systems help agents expedite and automate outbound calling, increasing efficiency and output. Depending on the efficiencies you’re trying to solve, there are four types of outbound dialer types to meet your needs.
A Preview-All dialer presents a unified view of the upcoming call and gives the agent time to review the content to personalize the conversation. This functionality also lets the contact center optimize the call list to fit with each agent’s strengths.
Progressive dialing is similar to preview dialing in that agents indicate when they are ready for the next call. The difference is that the agents receive information about the customer at the same time the call is being made. This speeds up the outgoing call process, but gives less time for the agents to prepare. If a number is called and there is no answer, the system moves on to the next number. No time is wasted in the dialing process.
A predictive dialing solution connects agents to live callers as soon as an agent is done with the previous call. Predictive dialing is used for customer service follow-up, telemarketing, market research, and outbound sales prospecting.
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Anytime you make a call, you’re engaging in outbound dialing, the process of using a phone or mobile device to dial out to another telephone line. In its most basic form, outbound dialing is performed manually by a person pressing numbers on the phone’s keypad and waiting for the party on the other end of the line to pick up.
Outbound dialing systems help your agents expedite and automate the outbound calling, increasing efficiency and output. In addition to choosing the right type of dialer system for your contact center, it is important to consider other factors such as risk mitigation capabilities and CRM integration.
Our outbound dialer software is the most reliable and efficient in the market, and it comes with a host of features that will benefit your business and make your agents’ lives much easier.
There are two types of call centers: inbound and outbound. While they may vary in the metrics they track and the mediums they use to provide exceptional service, inbound call centers, and outbound call centers both hinge on the use of call center software that meets customer expectations and enables customer success.