Next-Generation Contact Center

The most basic role of customer service software is to provide a centralized system. What is a Next-Generation Contact Center?

Next-generation contact centers use a customer engagement model that expands business impact beyond the contact center. Upgrading to a next-generation contact center can produce more seamless conversations, facilitate intuitive agent and customer workflows and center digital-first strategies.

A few of the key differences that set next-generation contact centers apart from their more traditional counterparts are:

  • Cloud-based software
  • Driven by AI innovation
  • Unified omnichannel communication
  • Real-time business intelligence
  • Lower cost of ownership
  • Less downtime
  • Enhanced risk mitigation

What do the most influential organizations have in common? They’ve phased out the conventional, comfortable way of doing things in favor of blazing a new trail. That includes the way they communicate with their customers. LiveVox helps contact centers  take a different approach to customer service, implementing a next-generation contact center that supports your future growth. Contact us with questions or schedule your free demo now to see our omnichannel contact center platform in action. 

More Next-Generation Call Center Resources

LiveVox CcaaS Platform | Cloud Contact Center As A Service

Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance.

Technology Blueprint for A Next-Generation Call Center | LiveVox

Customer support agents in traditional contact center settings waste a lot of their time trying to make various pieces of technology work together—searching for customer information in one database, then plugging it into another application, for example. In a next-generation call center, all the pieces of technology work together through a single agent dashboard. Agents are supported by cutting-edge technology like artificial intelligence, natural language processing, and smart call routing, all of which help them do their jobs more efficiently and provide a more personalized experience to the customer.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit

To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at (844) 207-6663.