Next-generation contact centers use a customer engagement model that expands business impact beyond the contact center. Upgrading to a next-generation contact center can produce more seamless conversations, facilitate intuitive agent and customer workflows and center digital-first strategies.
A few of the key differences that set next-generation contact centers apart from their more traditional counterparts are:
- Cloud-based software
- Driven by AI innovation
- Unified omnichannel communication
- Real-time business intelligence
- Lower cost of ownership
- Less downtime
- Enhanced risk mitigation
What do the most influential organizations have in common? They’ve phased out the conventional, comfortable way of doing things in favor of blazing a new trail. That includes the way they communicate with their customers. LiveVox helps contact centers take a different approach to customer service, implementing a next-generation contact center that supports your future growth. Contact us with questions or schedule your free demo now to see our omnichannel contact center platform in action.
More Next-Generation Call Center Resources
Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance.
Customer support agents in traditional contact center settings waste a lot of their time trying to make various pieces of technology work together—searching for customer information in one database, then plugging it into another application, for example. In a next-generation call center, all the pieces of technology work together through a single agent dashboard. Agents are supported by cutting-edge technology like artificial intelligence, natural language processing, and smart call routing, all of which help them do their jobs more efficiently and provide a more personalized experience to the customer.