MIS Report

What is an MIS Report? What is the definition in a call or contact center?

An MIS report is a management information system report. They are used to aggregate data from multiple business intelligence tools and aid leadership in decision making. Examples include financial reports like sales projections and cost analysis as well as market trend reports and departmental status updates.

The capabilities and efficiencies of your contact center drive business goals. MIS reports capture real-time data and business intelligence that allow you to get a full view of your business and make the necessary changes to optimize your agent and service output.

MIS reporting enables you to make data-driven decisions, track KPIs to help boost business performance, and help keep track of both the agent and customer experience.

More Call Center Reporting Resources

Unified Customer & Contact Center Analytics | LiveVox

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How to Measure Your Call Center Ticket System: KPIs, Metrics & Tools (livevox.com)

An MIS report is a management information system report. Executives and senior management use MIS reports to organize, compare, and analyze data related to daily tasks and overall business processes.

MIS reports help contact center leaders identify problems in processes by providing a concise view of the overall operation. MIS reports can contain variance data and show deltas between targets, projections, and performance. There are many kinds of MIS reports: sales, budget, production, inventory, human resources, service time, service fluctuations, etc. 

MIS reports generated by pulling information in from your ticketing system help leaders to identify trends and conduct deep analysis that will inform future projections. 

Reports to Be Running in The Contact Center | Livevox

Reporting enables you to make data-driven decisions, track KPIs to help boost business performance, and help keep track of both the agent and customer experience.

We’re going to dive into the reports you should consider running in your contact center, but first, make sure to differentiate reporting and analytics (although you should use both).

Reporting helps you monitor how your contact center is performing and provides data to inform decisions. Analytics, on the other hand, analyzes raw data to create insights.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

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