Managed services is a business model and service delivery approach where a third-party provider, often referred to as a managed service provider (MSP), assumes responsibility for managing and delivering a specific set of IT or business functions on behalf of its clients.
This model is designed to help organizations offload certain tasks, streamline operations, reduce costs, and gain access to specialized expertise without the need for in-house resources. Managed services can encompass a wide range of IT and non-IT functions, depending on the client’s needs.
Managed services can cover a diverse set of services, including IT infrastructure management, network monitoring, cybersecurity, cloud management, data backup and recovery, helpdesk and technical support, and more. Managed service providers typically establish SLAs that define the scope, quality, and responsiveness of services. SLAs outline expectations regarding response times, uptime guarantees, and other performance metrics. Managed service providers often employ real-time monitoring and automation tools to proactively identify and address issues before they impact business operations. Organizations can tap into the specialized knowledge and skills of managed service providers, benefiting from their experience and industry best practices.
More Managed Services Resources for Call & Contact Centers
Built for You, Telarus is the largest privately held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of over 250 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, including Cybersecurity, SD-WAN, Cloud, Mobility, Contact Center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.
AppSmart® is the number one marketplace to find, buy and manage all business technology services including connectivity, wireless/mobility, software, infrastructure, energy, managed services, and devices. Thousands of organizations of all sizes and in all sectors, including retail, healthcare, hospitality, manufacturing, banking, education and more, trust AppSmart and our network of Technology Advisors to help them make smarter technology decisions.
LiveVox Inc., the leading provider of cloud contact center solutions, today announced the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented LiveVox platform can scale outbound call processing in real time to maximize agent talk time, while predictive pacing controls abandonment rates.
Unlike managed services or point-solution competitors that limit line capacity, LiveVox is a fully burstable SIP-platform delivered solely from the cloud. This enables multi-site, multi-source workgroup creation on demand and the ability to scale processing as needed to ensure agent productivity. The solution integrates ACD, IVR, call recording and business analytics for seamless call blending and global call routing.
“As the modern contact center environment grows more complex with onshore, offshore and at-home agents, the cloud enables telesales organizations to better integrate locations, data and agent groups to increase efficiency,” said Louis Summe, Chief Executive Officer, LiveVox. “The burstable platform delivers real-time scale to maximize agent talk time while eliminating capacity procurement risk. This solution radically reduces agent wait time while managing abandonment.”
The PCI-compliant LiveVox platform is also differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant IP/MPLS carrier networks for voice and data transport. The use of Internet/VPN can also serve as a bridge to the cost efficiency benefits of VoIP for contact centers yet to complete the transition to MPLS.