Long code, SMS

What is long code SMS in a call or contact center?

Long codes for SMS are usually 10-digit numbers tied to an area code that transmit messages. These are typically local numbers and are not usually leveraged for business texting. They can also be used to make phone calls or send faxes. Long codes are designed for person-to-person messaging and are the mobile numbers used to send texts from one mobile device to another. The throughput of a long code for SMS is minimal at around one message per second.

Toll free numbers can also be used for text messaging and consist of a long string of numbers, though not usually local and are not tied to an area code.

Toll free number texting, also known as TFN texting, is good for both one way or two-way messaging. The throughput isn’t as high as a shortcode or a toll-free number, however. Essentially, a TFN is a 1-800 number that allows the text message to ride the same network as a phone call would.

More SMS Resources for Call Centers

2-Way & Mass SMS Texting for Call and Contact Centers | LiveVox

Access SMS-specific or cross-channel reporting to uncover key factors that impact performance and continuously optimize the omnichannel experience.

What Is Short Code vs Long Code | LiveVox

SMS long code texts are ideal for person-specific messages that don’t necessarily need to be blasted out ultra-fast, like order tracking info and appointment reminders. They’re set up for two-way communications, which allow the personalization of a back-and-forth conversation between a company and its customer. Learn more about the advantages of personalized conversations in our two-way SMS marketing guide.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

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