Live Chat, Call & Contact Center

what is call center live chat? Definition and Meaning

Live chat is an online tool that enables website visitors to communicate with a contact center’s customer service agents or chatbots in real time. It’s also referred to as webchat. It allows brands to answer questions, provide technical support and nurture leads to produce sales. 

Live chat is unintrusive, typically appearing as a small icon in the lower right corner of the user’s screen. It can run in the background so users can continue to browse the website or work on other tasks while continuing their support conversation.

Live chat is incredibly user-friendly for both customers and call center agents. Live chat sessions take place in a messaging window that’s part of a company’s website. The customer has instant access without needing to install any plugins or download any apps to use it. They can upload photos and other attachments, and agents can respond with rich messages like links and other media.


More Live Chat Resources

Customer Service Chat Software – Omnichannel Webchat Solution

Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.

Enhancing Online Chat Customer Service | LiveVox Call Center Software

Customer service online chats aren’t just fast and convenient; they’re in demand. Modern consumers prefer live chat over any other support channel, and they expect the companies they do business with to offer it as part of a well-rounded customer service experience. 

Proactive Chat Examples for Customer Service

Proactive chat is a digital tool that allows you to engage visitors to your website based on the actions they take on a given page. Proactive chat can be based on the URL a user visited, the amount of time they’ve spent on the page, the source of the visit, and more.

The Benefits of Live Chat

Live chat is incredibly user-friendly, taking place in a messaging window that’s part of a brand’s website. The customer has instant access without needing to install any plugins or download any apps to use it. They can upload photos and other attachments, and agents can respond with rich messages like links and other media.

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.