Knowledge Center

livevox help center Define Knowledge Center

A self-service knowledge center is a central place where customers can go to seek out answers and get help for themselves, without needing to interact with another person. It offers great benefits for customers and contact centers.  Customer service departments usually abide by company hours or may only have a couple of extended hours. With a knowledge center, customers can lookup solutions and have access to help 24/7. 

More Knowledge Center Resources

LiveVox Knowledge Center

Deflect repetitive questions and lower inbound costs by integrating LiveVox’s Knowledge Center with Webchat to let customers choose the best and fastest way to solve their problems.

How to Create the Best Knowledge Center for Self Service

Knowledge centers continue to learn by collecting data from customer interactions and can help a business determine future practices and what kind of content they may need to add.

What Is a Knowledge Base and Why Do You Need One in Your Contact Center?

The main goal of a knowledge base is to help customers access topic, product, or service information themselves. Why is this important for your contact center? Because you can use a knowledge base to reduce inbound call volume and free up customer support resources.

How Knowledge Management Systems Encourage Self Service

A knowledge management system could encourage self-service by allowing clients to find the answers to their questions about a new campaign. The more nuanced and temporary a campaign is, the more likely it is that a knowledge management system would be a better option.

Solutions – Expand Self Service Options

Meet customers on their channel of choice by incorporating non-voice channels like SMS into your IVR with links to self-serve.

Self-Service Metrics to Help Evaluate Performance

Self-service options are critical for improving the customer experience, reducing the load on your agents, and lowering overall customer service costs. With the implementation of self-service tools, you may find that your cost per contact with a live agent actually increases, while your cost per contact including self-service interactions, goes down.

Customer Service Software: The Complete Buyer’s Guide

If you’re a company looking to invest in and implement customer service software, you’re making a smart decision. Customer service software helps improve customer service by letting teams see all customer conversations and information in one place.

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.