HIPAA Call Center Software

What is HIPPA call center software? Definition

HIPAA call center software is cloud-based communication software used by healthcare organizations that is compliant with all of the necessary privacy and security requirements needed to meet the mandates of HIPAA. Features of HIPAA call center software include secure messaging, hosted services, and secure cloud storage.

HIPAA, or The Health Insurance Portability and Accountability Act (HIPAA), lays out three rules for protecting patient health information:

  • The Privacy Rule
  • The Security Rule
  • The Breach Notification Rule.

More HIPPA Call Center Software Resources

Quality Assurance & Compliance in Call Center Management

A simple, integrated, omnichannel quality management solution to enhance agent engagement by embedding quality, compliance, training, and development into your contact center’s DNA.

Healthcare Call Center Software | View Case Studies

LiveVox’s Unified CRM helps improve patient experience by equipping agents with an enriched agent desktop that includes relevant patient data, access to third-party applications, and the ability to manage patient consent across all channels, in one simple, dynamic interface.

Call & Contact Center Omnichannel Customer Experience Platform

Quickly personalize conversations across the customer lifecycle in any communication channel and maintain consistency with a 360-degree view of all previous engagements.

Top 5 Tips to Hacker-Proof Your IVR Payment System

When a customer initiates the IVR payment process, they must first verify their identity through personal information only known to them, such as a PIN number or passcode. Only then will they have access to information about their account and the ability to make payments. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.