LiveVox [agent / headset]. What are Headsets?

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

Share this story

What are Headsets?

Headsets for contact centers are specialized audio equipment designed to facilitate clear and efficient communication between contact center agents and customers. These headsets are essential tools for contact center operations, as they provide agents with the ability to hear and speak clearly, reducing background noise and distractions while enabling hands-free communication.

The benefits of providing your agents with high-quality headsets in contact centers include:

Improved Call Quality: Clear audio and noise cancellation technology enhance communication quality between agents and customers.

Agent Comfort: Comfortable headsets reduce agent fatigue and discomfort during long shifts, leading to better job satisfaction and performance.

Reduced Distractions: Noise-canceling features minimize distractions, allowing agents to concentrate on customer interactions.

Enhanced Productivity: Efficient communication and hands-free operation enable agents to multitask and access necessary information while on calls.

Customer Satisfaction: High-quality communication with customers leads to improved customer satisfaction and loyalty.

Compliance: Using headsets with noise-canceling microphones can help contact centers meet regulatory requirements for call recording and data privacy.

Overall, headsets are critical tools for contact center agents, ensuring effective communication and a comfortable working environment. Choosing the right headset model that suits the specific needs of the contact center is essential for optimizing agent performance and customer interactions.

More Headsets Resources for Call & Contact Centers

Choosing a Headset for LiveVox Use

When choosing a headset or pair of headphones, you typically get what you pay for. You may have a lightning-fast network and top-of-the-line PC, but if you have a poor headset, your audio quality will suffer.

Where the headset will be used also matters. Most well-known brands separate their headsets into two different categories: call center or office use. Call center-style headsets will usually feature better microphones and noise cancellation (due to the louder environment).

While LiveVox does not recommend specific headsets or brands, we do provide some general guidelines for you to make the best decision for your business so that you can get the most out of your LiveVox service.

PBX Software Pitfalls

A PBX, also known as a Private Branch Exchange, is a network of phones within a company that allows employees to make and receive calls. A PBX setup can either be hosted virtually on a cloud or through an on-site server. Most companies who have the on-site setup enable VoIP capabilities. VoIP transforms analog voice data into digital voice data.

It allows users to make and receive calls over the Internet. It provides access to voicemail, call forwarding, call parking, call transferring, queuing, and more of the essential phone features companies need. 

A PBX hosted on a cloud can be referred to as a hosted PBX or a virtual PBX. There is no need for on-premise equipment besides phones (unless companies choose to use a softphone) and headsets. The entire PBX setup is virtual. A PBX that has all equipment and hardware at the company location is referred to as on-site or on-premise IP PBX. As technology has evolved, it’s given companies far more options for their phone setups than ever before. 

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

Contact Center Trends & News

Stay informed with our CX Leader Newsletter:

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

How Will You Use AI
in Your Contact Center?

Get on top of AI for your contact center
with the AI Starter Kit


Download Now

You May Also Like