Follow-Up Phone Call Software

What is followup phone call software? definition

Follow-up phone call software, or customer follow up software, encompasses account record management and inbound and outbound communication channels. 

Follow-up phone call software tracks the last time a customer was contacted and can be used to automate callbacks or create a scheduled cadence for reaching back out with a survey, email, or on a preferred digital channel. 

Customer follow ups are typically tracked in contact centers using a CRM, or  customer relationship management system. CRMs ensure that call center agents have all of the possible information about every customer so they can determine the best course of action or following up.

CRM software centralizes all account information and  provides it to agents at the point of the customer interaction.


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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.