Enterprise Relationship Management (ERM)

News and events. What's enterprise relationship management

Enterprise relationship management (ERM) is a technology program used for managing customer relationships systematically and can also encompass the relationship management vendors, internal stakeholders, and BPO clients. ERM is generally synonymous with CRM.

CRMs help teams to manage the full customer support lifecycle, including but not limited to onboarding new accounts, problem servicing, and account recovery management.

More Enterprise Relationship Management Resources for Call Centers

Call Center CRM Software | LiveVox CRM Solutions

Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.

Tips for Crafting a Chatbot Strategy For Business | LiveVox

Gartner™’s research shows that most enterprises have multiple chatbot deployments across different departments with varying degrees of complexity and cost associated with implementation.

What’s a Cloud-Based Contact Center? Software & Technology | LiveVox

Eighty-two percent of contact center decision-makers rank system uptime as ‘important’ or ‘very important,’ second only to customer experience in terms of value. If your system crashes during a period of peak call volume, it could quickly spell disaster for your brand reputation. That’s why uptime is so paramount. A cloud contact center can help you reach best-in-class uptime of 99.99% or more, which means you’ll always be available when customers need you.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.