Enterprise Live Chat

define Enterprise Live Chat - What is a call center chatbot?

Enterprise live chat is an embedded web chat function on an enterprise company website. Webchats can be implemented across your entire enterprise site or on specific pages and can be branded to match your company site’s look and feel. Enterprise live chat enables personalized conversations instantly with full configuration and omnichannel integration across all enterprise applications. 

Contact centers at enterprise organizations have found there is an advantage to using live chat. It is faster than email and more efficient than a voice call. Adding a live chat widget to a business website is becoming standard practice and for good reason. Live chat has minimal response time, efficient issue resolution, and allows for a personable experience. Website visitors not only prefer a live chat feature but expect a website to feature one.

Enterprise live chat is beneficial to customers and agents alike. Adding live chat software to a website improves customer satisfaction by improving agent efficiency.

More Enterprise Live Chat Resources

Customer Service Chat Software – Omnichannel Webchat Solution

LiveVox makes it easy to embed a webchat function on your existing website. Webchats can be implemented across your entire site or on specific pages and can be branded to match your site’s look and feel.

Six Customer Messaging Platform Best Practices for 2022

Messaging is one of the top-rated contact methods for customer satisfaction. It’s no wonder why teams are adopting instant messaging services. Not only is live chat support preferred by customers, but it’s also a cost-effective opportunity to meet customers where they already are.

Proactive Chat Examples for Customer Service

Proactive chat is an automated customer support tool that can help you achieve all of the above while providing a personalized experience that’s determined by the user’s actions.

Enhancing Online Chat Customer Service | LiveVox Call Center Software

For contact centers, providing quality customer service is paramount. Disgruntled customers are much more likely than happy customers to tell people about their experiences. How do you ensure your customers have the best experience possible?

The Benefits of Live Chat

Enterprise live chat benefits extend beyond convenience; it’s an affordable and effective channel for driving sales and conversions, boosting agent productivity and lowering costs.

Inbound Customer Service Best Practices

Consider these 9 CX best practices rooted in data as you develop your inbound support systems. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.