Employee Scheduling Software

What is Employee scheduling software?

Employee scheduling software is an automated tool that helps contact centers drive performance and productivity while balancing agents’ needs by leveraging operational and resource availability  insights to streamline schedules and balance shift rules, work hours, breaks, off times, demand forecasting, and the skills of agent staff.

With employee scheduling software from LiveVox, schedule updates can be made and shared live and provide the ability for agents to swap shifts and request changes based on need. Employee scheduling software can also be used to match agent availability  with omnichannel volume trends, CSAT scores, and other factors that impact how workforces are managed.

More Call Center Employee Scheduling Software

Leading Workforce Management Software | WFM Software | LiveVox

Leverage data and automation to forecast demand, implement skill-based schedules, monitor adherence and intelligently adjust schedules on the fly to maximize contact center efficiency.

How To Use AI as a Workforce Management Tool | LiveVox

It revolves largely around scheduling, with the goal of optimizing labor distribution to accomplish the necessary tasks in the right amount of time. In simpler terms, WFM helps teams get the job done with the exact number of workers needed–no more, no less. 

Scheduling: Engaging & Retaining Your Agents | LiveVox

While the demand for flexibility seems at odds with the contact center industry’s long history of rigid schedules and strict adherence policies, advances in workforce automation already have been reshaping the strategies for where, when, and how work takes place.

Smart Scheduling: More Clarity, Less Chaos | Livevox

In addition to being inefficient, manual processes don’t allow businesses to incorporate relevant and real-time agent data into the scheduling and shift management process. This leaves the proverbial business insight stone unturned. And that means businesses could be optimizing in places they’re not even aware of.

What to Consider When Shopping for WFM Software – LiveVox

Workforce management software is a tool with several main features that companies use to track all things scheduling-related. It manages and automates scheduling for employees. WFM software generally allows users to view schedules, make time-off requests, and swap shifts.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.