Email ticket system

Cloud Ticketing System Overview - what is an Email ticket system? What is a Ticketing System?

Email ticket systems work by intaking customer requests via email. 

Email ticket systems contain custom fields that outline the specific issue details required to resolve an issue.. These systems may also  prioritize support requests based on field data and route them to the appropriate agent. Agents can then pull up each email  ticket and learn more information about the customer. They can view their contact history and important context to the problem. After the issue is resolved, agents close the ticket and mark as done. 

For more on ticketing systems, see ticketing systems. 


More Email Ticket Resources for Call Centers

Email Ticketing System for Omnichannel Call Centers | LiveVox

Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel or one agent to another.

How to Measure Your Call Center Ticket System: KPIs, Metrics & Tools (livevox.com)

Ticketing software, also called help desk software, stores tickets alongside the relevant customer data so that all the necessary information on a case is located in one place. This easy-to-use system empowers any agent to jump in and take over a case regardless of whether they’ve worked on it in the past.

Ways an ITS can Improve Call Center Processes | LiveVox

To supercharge your contact center through its ticketing system, you need one that does eight crucial things, which we’ll get to in a moment. But first, let’s talk about exactly what an integrated cloud ticketing system is.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.