Data recovery is the process of retrieving and restoring lost, damaged, corrupted, or deleted data from storage devices, such as hard drives, solid-state drives, external drives, memory cards, or servers. Data recovery aims to recover data that has become inaccessible due to various reasons, including hardware failures, software errors, accidental deletion, or data breaches. Data recovery is often performed using specialized software and hardware tools designed to extract data from damaged or corrupted storage devices. Having regular and up-to-date backups of important data is one of the most effective measures to mitigate data loss. Data recovery may involve restoring data from backup copies. In cases where data loss is extensive or complex, businesses and individuals may seek the services of professional data recovery companies that specialize in recovering data from damaged or compromised storage devices.
More Data Recovery Resources for Call & Contact Centers
Cloud-based CRM solutions, such as the LiveVox Unified CRM, store customer data securely in a cloud environment. With dedicated security teams and numerous certifications such as PCI DSS and SOC 2, LiveVox’s level of cloud security is far above what a call center would have with on-site servers.
Expansion and growth also poses a risk to security if servers need to be relocated. Fragile hard drives with mountains of data can risk accidents that cause hardware malfunctions. Customer data can be vulnerable when a company needs to move. If someone steals or accidentally takes a hard drive, they may have access to sensitive customer information.
Hard drives can also be easily misplaced amongst other drives and equipment. Scalability is much less risky on a cloud-based platform since everything is done virtually. Data recovery, particularly at LiveVox, provides reliable backup. A cloud-based CRM provides customers peace of mind knowing that their personal data is safe.
While high availability and disaster recovery (DR) have become part of the larger conversation about business resilience, the concepts are frequently confused. For instance, when people refer to redundancy and disaster recovery, they’re often really talking about high-availability capabilities.
While high availability and disaster recovery are related, they have different meanings, approaches, and impacts on service delivery. Here are three important distinctions when it comes to improving your contact center’s resiliency.
In addition to lowering costs and increasing agility, security is a critical aspect of the public cloud that is especially important for industries tasked with protecting customer data and offering round-the-clock service and reliability. Cloud service providers implement robust security measures to protect data and ensure the confidentiality, integrity, and availability of resources. This includes data encryption, multi-factor authentication, regular security audits, and compliance certifications, such as GDPR, HIPAA, and PCI-DSS, to meet stringent industry and regulatory requirements.
Cloud service providers also offer advanced monitoring, logging, and alerting capabilities, allowing businesses to proactively detect and respond to security threats in real-time. Additionally, the public cloud provides built-in disaster recovery and backup features, ensuring data durability and availability in the event of a hardware failure or natural disaster. This eliminates the need for businesses to invest in separate disaster recovery solutions, saving costs and simplifying their overall security strategy.