Dashboard, Agent

What is an agent dashboard in a call center?

Call center agent dashboards provide information that agents can use to track their work and performance metrics. 

Team leaders use dashboard information to monitor areas of improvement. For example, dashboards could be customized to show daily metrics such as number of inbound/outbound calls, sales goals, AHT, and call resolution rates. Agents who display recurrent problems can be identified and addressed quickly for extra coaching. Customizable KPI-driven dashboards help agents hit their goals by providing them constantly updated numbers. 

An agent dashboard can also display charts and graphs to make it easy for users to analyze information.


More Agent Dashboard Resources for your Call Center

Contact Center Agent Desktop Software | Screen Pops (livevox.com)

Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.

How to Empower Agents to Deliver a Patient-Centric Experience – LiveVox

Resources like a customizable agent dashboard, proper training, and compliance information are just a few must-haves to help empower your agents. Reliable, easy-to-use technology helps agents maximize their performance and keeps patients top of mind throughout the customer journey.

How to Calculate Hold Time in Call Centers: Dash & Wallboards (livevox.com)

Wallboards can have an important role in managing the contact center. One of the best aspects of this software is that you can create as many dashboards as you need or want. So, if you think LiveVox wallboard software is something you would like to check out, then visit our website to request a demo. It can only make your life easier.

Ways to Tackle Financial Service Call Center Challenges (livevox.com)

The top challenge identified specifically by the financial services industry is “desktop tools.” Without the right tools, like an intuitive agent dashboard and a unified CRM, it’s next to impossible for agents to provide best-in-class service.

Best Practices For Building Performance Dashboards (livevox.com)

A well-designed performance dashboard allows the user to understand what story the data is telling at one glance. Best practices for building performance dashboards are grouped into three areas: planning, designing, and testing

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.