Customer Support System

How to Take Control of the Customer Journey With a Customer Support Ticketing System. What is customer support system?

A customer support system is a system that is designed to provide different types of service for a company’s customers. A customer support system offers various services for a client’s customers. They can provide services such as sales support, debt collection, order support, or tech support. These systems can function within inbound and outbound environments. They can also offer omni channel communication, which allows customers and agents to interact through SMS, voice, webchat, and email. 

Contact support systems can provide the help that companies need when they do not have their own phone support teams. Hiring and training phone reps is a massive undertaking, and many company’s simply don’t have the time for it. CX systems alleviate companies’ needs for a variety of services. 

Companies that sell physical goods rely on the support system used by omni-channel contact centers. Experienced agents can help customers with questions they have about their orders such as tracking information. A customer order support system can also consist of AI-powered virtual agents. Through AI-fueled learning, virtual agents can help customers with their orders. They can take payments, place new orders, and provide order status updates. Customers simply need to speak their selections into the phone and a virtual agent interprets what they are saying to provide the information they are looking for. Debt collection is another type of customer support and calling system that companies use. Debt collection practices are highly regulated, so many companies choose to hire call centers with an experienced CX support system. Tech support is also another type of support system. Customers and agents can create support tickets, which are distributed to available agents to help customers who are experiencing technology-based issues. 

More Customer Support Resources for Call and Contact Centers

Solutions – Use Cases – Customer Care (livevox.com)

Build Delightful Customer Experiences with Data. Read how Alorica successfully leveraged LiveVox’s CRM functionality to create more personalized customer experiences and gain an in-depth view of customer behavior while maintaining their existing system of record.

Using a Support Ticket System to Control the Customer Journey (livevox.com)

Contact centers can take control of the customer journey by implementing a customer-centric ticketing support system that simultaneously eases agents’ workflows. Many ticket support system features help shape the customer experience.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.