What is Customer Service Software?
Customer service software is any tool or suite of tools that allows businesses to interact with, track, and manage customer relationships. Customer service software, or customer management software as it is also sometimes referred to, can consist of a single chatbot or email solution or include a broad array of tools that enhance workforce management and business intelligence while also enhancing customer interactions.
The difference between this specific software type and customer service management software is a matter of breadth. This software is an umbrella term used to refer to all of the tools and features needed for a business to manage a customer service operation.
Customer service management software more specifically refers to tools like CRM that are concerned with tracking detailed interactions. A great example of this type of customer service management software is customer service ticketing software. Customer service ticketing software keeps track of customer issues so support teams can respond in an organized and timely fashion.
