Customer Intelligence

Support digital channels by offering a range of services to promote digital banking. What is Customer Intelligence?

Customer intelligence explains and analyzes customer behavior. It can tell you which channels your customers prefer, and more importantly, it provides the details call center managers need to know to personalize and interact with them on a multitude of channels. 

Customer intelligence can be found by mining your CRM for campaign and interaction data to develop an understanding of historic actions that can give you insights to predict what customers are most likely to need next.

Customer intelligence platforms collect business performance data from disparate systems and sync it based on search queries to transform it for analysis-ready reporting. 


More Customer Intelligence Resources for Your Call & Contact Center

Artificial Intelligence (AI) Customer Service Software Overview (livevox.com)

Business intelligence and performance analytics are just two of the many ways LiveVox helps you manage your workforce.

8 Ways Contact Centers Go Wrong with Customer Data (livevox.com)

Using customer intelligence in practical and creative ways can help to maximize performance, reduce risk, and improve satisfaction for both customers and agents.

How Analytics Will Earn Contact Centers a Seat at the C-Suite Table – LiveVox

While contact center leaders may be the guardians of the richest source of customer intelligence, data democratization is key to eliminating data silos and a fragmented view of the customer.

Improve the Mortgage Customer Experience: Digital Engagement How To (livevox.com)

If you have a mortgage website or app, consider adding a personalized recommendation feature. This could include offering tailored loan options based on the customer’s individual needs and preferences.

AI & Transforming Your Customer Service Operations | LiveVox

Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer service.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.