Dashboard, Call & Contact Center

8 Best Practices For Building Performance Dashboards. What is a leaderboard in a call center?

A contact center dashboard is a visual display of customer data and activity. Contact center dashboards are used to provide important information at-a-glance, such as KPIs, call volumes, hold times, queue backlog, and more. They give teams the ability to see real-time performance data alongside historical trends in the contact center. Contact center dashboards are usually easily customized and readily configurable, allowing managers to display key metrics related to inbound and outbound contact center volume and individual or team output. 

Contact center dashboards can display metrics for a contact center’s overall performance and progress, or highlight particular problems that require further attention from a manager. This software gives real-time desktop notifications, color-coded activity for at-a-glance visibility, and even audio alerts for minute-to-minute awareness of your operation. 


More Contact Center Dashboard Resources

Contact Center Agent Desktop Software | Screen Pops

Tailor desktops and automate tasks to make it easier for agents to do their job and exceed customer expectations.

Must-Have Call Center Tools: Equipment & Software Solutions

With so many choices for call center tools, it’s overwhelming. This list of equipment and service options will help you get started.

Call Center Agent Scripting Software

Guide agents with flexible scripts that maximize efficiency and quality. Key Benefits of LiveVox’s Agent Scripter: Deliver just the right message at the right time.
LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM. Streamline communications across all outreach.

Must-Have Call Center Tools: Equipment & Software Solutions

With so many choices for call center tools, it’s overwhelming. This list of equipment and service options will help you get started.

Call Center Metrics that Matter

The call center is the hub of customer service in a company. That means that expectations for agent performance are high. Customers are calling in for a variety of issues or general queries and want to be treated well. If they have a poor experience then they are very likely to go elsewhere.

Keep Up-To-Date on the Latest Contact Center News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.