Contact Center Campaigns

Define Contact Center Campaigns

Contact center campaigns promote products and services through different types of channels, such as email, voice, SMS, and web platforms. Contact center campaigns can include product promotions, upsells, account recovery management, customer satisfaction surveys, and many other initiatives.

Contact center campaigns are targeted efforts aimed at eliciting specific actions from customers. They are used to establish customer trust, increase sales volume, and maximize agent efficiency and productivity by driving more inbound interactions.


More Contact Center Campaign Resources

Outbound Campaign Management

Plan and execute sophisticated outbound campaigns with one point of control for contact lists, cadences, channel rotation, and analytics.

Inbound vs Outbound Calls: What’s the Difference in Customer Service?

It’s no secret that inbound and outbound phone calls play a huge role in customer service. In fact, many people consider call center services to be the backbone of good customer service. So, what’s the difference between inbound and outbound calls? And which one is…

Contact Center Compliance FAQ: What You Need to Know

Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing bodies. Failure to comply with regulations can result in fines and other penalties, so it’s important that your contact center operations are in…

Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits

Improve agent productivity and aid in customer acquisition with the right outbound dialing software.

Benefits of Using Call Center Screen Recording Software

Call center screen recording software helps you turn your customer service conversations into a gold mine of insights that can flag important issues, drive new product developments and help you continuously improve your customer experience. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.