Contact center campaigns promote products and services through different types of channels, such as email, voice, SMS, and web platforms. Contact center campaigns can include product promotions, upsells, account recovery management, customer satisfaction surveys, and many other initiatives.
Contact center campaigns are targeted efforts aimed at eliciting specific actions from customers. They are used to establish customer trust, increase sales volume, and maximize agent efficiency and productivity by driving more inbound interactions.
More Contact Center Campaign Resources
Plan and execute sophisticated outbound campaigns with one point of control for contact lists, cadences, channel rotation, and analytics.
It’s no secret that inbound and outbound phone calls play a huge role in customer service. In fact, many people consider call center services to be the backbone of good customer service. So, what’s the difference between inbound and outbound calls? And which one is…
Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing bodies. Failure to comply with regulations can result in fines and other penalties, so it’s important that your contact center operations are in…
Improve agent productivity and aid in customer acquisition with the right outbound dialing software.
Call center screen recording software helps you turn your customer service conversations into a gold mine of insights that can flag important issues, drive new product developments and help you continuously improve your customer experience.