Automation, Call & Contact Center

IVR programming automates tasks and creates call routing efficiency

What is Contact Center Automation?

Contact center automation is the process by which routine or simple and often manual tasks are carried out automatically using software and technology in a programmable, repeatable way. 

Examples of contact center automation tools include ticketing software, webchat, virtual agents, the use of artificial intelligence, robotic process automation, speech analytics, and triggered messaging campaigns. 

Get Started with Artificial Intelligence

LiveVox Solutions | Platform Capabilities Get Started with Practical AICustomers expect seamless, speedy service. LiveVox lets clients build artificial intelligence and machine learning into existing workflows with ready-made automation and out-of-the-box integrations…

Artificial Intelligence (AI)

Artificial Intelligence Practical is Powerful with AIQuickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform.Key Benefits of LiveVox’s Practical AI SuiteDesign IVR, campaign,…

Redefining the Contact Center Experience with Knowledge Management

Table of contents Customer Journey Intelligence Starts with Knowledge Management Targeted Knowledge Management is Key Continuous Improvement Cycles Knowledge Management is the Unsung Hero of Agent Engagement Defining the Scope Knowledge is Power Knowledge management…

How to Measure Your Call Center Ticket System: KPIs & Tools

Have you ever been to an old-fashioned deli, the kind where people line up out the door for their famous pastrami-on-rye sandwiches? It’s busy. It’s noisy. To the untrained eye, the scene might look like complete chaos. 

Call Center Management Tips, Tricks, and Best Practices

Call centers, especially large call centers, are a constant bustle of activity as agents are helping customers in rapid succession with a variety of issues and queries. Managers can have their hands full with keeping track of employees, policies and processes that are subject to change. Remote work has allowed contact centers to be run completely virtually, and this may require more effort to manage and oversee smooth operations.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.