Contact Center as a Service (CCaaS)

Improved service and flexibility can be achieved through CCaaS. Contact Center as a Service (CCaaS)

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

Share this story

Contact center as a Service, or CCaaS, is a software delivery model whereby contact center service vendors bundle the core tools used to manage contact center operations. The software as a service model provides buyer’s greater freedom and minimizes IT, integrations, maintenance, and support costs. 

Contact center as a service provides centralized licensing so buyer’s can consolidate billing line items and hold software licenses on a subscription basis. These platforms are hosted in the cloud. 


More CCaaS Resources:

LiveVox CcaaS Platform | Cloud Contact Center As A Service

Simplify previously complex workflows with a scalable architecture that supports enterprise-grade deployments and boasts some of the highest levels of data security with capabilities including a PCI-DSS and SOC II certified platform.

Omnichannel Customer Experience Platform

Take the complexity and manual effort out of managing omnichannel communications. LiveVox has embedded consent and preference management functionality across all channels, unifying customer preference fluctuations.

What’s a Cloud-Based Contact Center? Software & Technology

Here, we’ll explain what a cloud-based call center is and explore the benefits of call center software for businesses and customers. You’ll discover how a virtual customer service solution can help you reduce costs and increase reliability while providing better service to your customers at every turn.

What is CCaaS? Your 2 Minute Guide – Livevox

Any business can benefit from a CCaaS model and there are some great options out there, like LiveVox’s CCaaS 2.0, which offers omnichannel, WFO, analytics, and AI to give you a powerful command center to completely control your contact center performance.

AI Customer Service Use for the Contact Center

Adding AI to existing systems can increase efficiency, reduce expenditures and boost output, both in terms of quality and quantity. If you’re new to AI, it can be hard to see past the theoretical to the practical implications for smart technology. We’re big proponents of taking the mystery out of AI, so we’ve broken down five real-world use cases for AI in the contact center.

Defining New Roles for Financial Service Contact Centers

Customers seek high-quality interactions, and the financial services brands they work with aren’t an exception to that rule. To accomplish this, contact centers need to adopt new types of diagnostic and technical awareness.

Omnichannel Customer Service: Understanding Omnichannel Call Centers

A true omnichannel contact center is hard to come by these days. Yes, some have multiple channels, and they may even contextualize customer interactions using historical data points gathered from those channels. But do they do both?

How APIs Enhance Contact Center Customer Service

API stands for an application programming interface. It sounds complicated, but it’s simply a means by which different applications can talk to each other. Here are three ways customer service teams can leverage APIs in the contact center to advance customer service.

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

How Will You Use AI
in Your Contact Center?

Learn how top leaders are ranking and prioritizing AI adoption and implementation in their contact centers.

Fill out the form below to download the report:


About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

You May Also Like

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds