Management, Call & Contact Center

Redefining the Contact Center Experience with Knowledge Management

Contact center management involves the way leaders go about managing their center and handling the activities to support customers and business operations. Automation and software can make a huge difference in a contact center manager’s workday.


More Management Resources

Powerful Strategies For Transformational Management

Watch the webinar recording featuring LiveVox’s Director of Digital, Jim Lynch and Director of Account Services, Jonathan Ritchie.

5 More Powerful Strategies for Transformational Management

Watch this on-demand webinar to learn all about the tools and knowledge you need to succeed as a contact center leader.

Customer Experience Management Is Key in Contact Centers

Customer experience management (CXM) is one of the most important practices that a company implements in their contact center. In today’s market, customers rarely base their loyalty on product or price. Instead, they stay loyal to companies based on their experiences.

7 Principles of Quality Management in the Contact Center

As a business, you strive to provide the best products, services, and support to your customers. What you measure to define success may differ, but the need to manage quality is part of that success.  Contact center leaders look to quality management and quality…

Knowledge Management 101: Your Complete Guide for the Contact Center

For a business to run smoothly and operate at high levels of efficiency, there must be systems in place that support all the departments that make up the company. One aspect of support is keeping up with information that passes through the company in the form of knowledge management.

How Quality Management Can Empower and Engage Your Contact Center Agents

Welcome to the age of agent empowerment. If there is one thing that The Great Resignation has made clear, it’s that frontline employees want more control over their work and the impact that their jobs have on their professional and personal lives.

2022 Complete Guide to Workforce Engagement Management (WEM)

Balancing customer satisfaction with employee engagement is a challenge facing contact centers everywhere. Especially since delivering great experiences starts with agents. This is where workforce engagement management comes in.  Workforce engagement management…

5 Call Center Challenges and How to Solve Them

No call center is perfect. Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their ability to provide quality customer service. In this blog post, we discuss five of the most common call center…

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.