Cloud CRM

Cloud contact center with holistic view of the customer

A cloud CRM is customer relationship management software that houses data in a public or private cloud by the CRM service provider as opposed to on-premise or in-house.

There are many business benefits to choosing a cloud-based CRM including price and technical advantages. The cloud delivers reliable, easy-to-use software that helps you maximize performance and reduce risk without the costly overhead of server maintenance. Cloud CRM simplifies customer service and support by providing a complete view of the customer journey. Cloud CRM provides the capability to do personalized, behavior-based customer touches more efficiently. 

You can move an on-premise or legacy CRM system to the cloud by doing a CRM migration to the cloud. This will entail a multistep process where you’ll move large quantities of data from one source to the cloud.  

More Cloud CRM Resources

Unified CRM

LiveVox Products | CRM Unified CRM (U-CRM) Our purpose-built CRM syncs information across systems to keep the customer at the center of every interaction. Key Benefits of LiveVox’s Unified CRMA threaded view of all previous customer interactions in one easy-to-access…

CCaaS 2.0

LiveVox Products | CCaaS 2.0 Look no further – CCaaS 2.0 is here. Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center…

5 Ways to Do Customer Segmentation Through Your CRM: Software, Tools & Analysis

“A shot in the dark.” We’ve all heard that phrase before. You create a magical marketing campaign, send it to a list of 3000+ prospects and customers, and wait to see who opens your message and contacts you.  What is customer segmentation? How…

What’s a Cloud-Based Contact Center? Exploring Software & Technology

Customer service is a defining factor in the customer experience, influencing everything from a customer’s purchasing decisions to their brand loyalty. You can’t provide top-notch customer service without a simple, reliable way for customers to communicate with you….

Cloud-Based Contact Center Solutions Buyer’s Guide

A contact center relies on its cloud CRM software to be able to deliver effective customer service and old legacy technology, with on-premise hardware may be hindering the way customers communicate with your company and vice versa. If you have been considering upgrading, then a cloud-based contact center solution is undoubtedly the right choice due to its advanced functions and scalability.

CRM Solutions Buyers’ Guide

Customer service has greatly evolved over the years and customer expectations are higher than they’ve ever been. Customers now want to be treated like they are a priority and receive a personalized experience. This means companies need to build an actual relationship with their customers.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit

To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at (844) 207-6663.