What is Call Detail Report (CDR)?
A call detail report is a comprehensive report on every contact managed by a platform. Call detail reports provide details such as Recording File Name, Account Number, Call Start Time, Phone Dialed, Session ID, Call Result, Agent Result, Campaign Filename, Client ID, Agent Name, and Duration in seconds for every account dialed during a selected date range. Report filters can be applied to include or exclude certain service types, automated system vs. agent-assigned outcomes, and other criteria automatically.
