Call Recording Software

call center call recording

Call recording software is a tool used to capture and house voice conversations from multiple phone lines in the contact center. It is also referred to as contact center recording software. Call recording software serves many purposes, including improving customer satisfaction and call quality, increasing operational efficiency, and boosting compliance. 

Call recording software allows supervisors to analyze agent and customer interactions and identify areas for improvement. In this way, contact center call recording software helps outline problem areas in the customer journey and identify potential areas for enhancement. Analyzing call recordings as part of your quality management discipline can go a long way in developing the skills of agents in the contact center and can improve the overall quality of calls.

By recording calls in the contact center, managers benefit from frequent agent activity monitoring, keeping the goals of higher efficiency and productivity front and center. This enables agent performance reviews to occur more frequently, keeping staff focused and aligned with business objectives. This can lead to higher operational efficiency by prioritizing constant growth and improvement across the business.

Contact center call recording software is software used in the contact center to enhance compliance and agent productivity. Contact center software helps you turn your customer service conversations into a gold mine of insights that can flag important issues, drive new product developments, and help you continuously improve your customer experience.


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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.