Call Logs

In a customer service capacity, AI can alleviate call volume, streamline workflows, speed up customer interactions and facilitate more effective service. Definition of Call Logs

Call logging is the process of collecting, analyzing, and recording customer interaction data. Call log data includes the call origin, call destination,call length, and other transaction details. Other information captured can include call start and end times and the resolution provided.

More Call Center Call Log Resources

Call Recording Software for Call Centers | LiveVox

Reduce risk. Gain complete “eyes and ears” visibility on 100% of interactions across all channels, effortlessly retrieve and play back any interaction.

What is Call Flow in a Contact Center? Meaning, Process & Systems | LiveVox

The conversation flow will vary depending on the reason for each call. A customer who contacts your brand to reschedule an appointment is not going to have the same interaction as the person who contacts you because they need to report a suspicious charge on their account or would like to increase their credit line. 

To ensure you’re tailoring each interaction to the issue at hand while also streamlining your scripting process, follow these handy tips. 

A Guide to IT Ticketing Systems for Call Centers – LiveVox

When it comes to customer service, the customer experience is everything. In order to provide the best customer experience possible, it’s important to have the right tools in place. IT ticketing solutions feature different benefits, but the sole purpose of them is to help agents track and manage customer tickets more efficiently.

This blog post will serve as your complete guide to IT ticketing systems for call centers. We’ll cover what an IT ticketing system is, how it works, and the benefits of using one. We’ll also explore some of the most common features of IT ticketing systems and what to look for when choosing one for your company.

What’s a Cloud-Based Contact Center? Software & Technology | LiveVox

Improve the customer experience
Thanks to Call Logs, the data agents need is displayed in front of them automatically with every call, with no need to toggle between multiple applications looking for it (and making the customer wait in the process). AI capabilities like sentiment analysis and speech analytics guide agents with the next best steps for each individual, empowering them to deliver the level of personalization savvy customers crave. Convenient self-service tools like intelligent IVR allow customers to quickly self-resolve simple issues, boosting satisfaction.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.