Business Texting

LiveVox Text Marketing - what is business texting?

Business texting software is a program designed to allow agents to text with customers in a two-way conversation. Customers can generally initiate texts once opt-ins are received. Their text messages are then routed to an available agent who can provide the support they need directly to their mobile device. In the contact center world, business texting can be used straight from call center software to communicate with customers.

More Business Texting Resources

2-Way & Mass SMS Texting for Call and Contact Centers

Expand the conversation on the fastest growing channel of choice, improve your self-service options, and reduce customer effort with intelligent bots and automated SMS campaigns

Business Texting Etiquette Do’s and Don’ts

Business texting etiquette can dictate what kind of relationship you have with your customers and also how well they respond to your intended messaging. So, rather than just setting up an SMS strategy and sending whatever messages whenever you want, it’s important to take etiquette into consideration. 

The Benefits of SMS Marketing

SMS is marketing that takes place over text message. It can be used to spread the word about promotions, inform customers of company news, share important or time-sensitive information, provide support and more. 

Financial Messaging: SMS for Banks & Financial Services

5 billion people globally send and receive text messages every day. 292 million people in North America — that’s 80% of the continent’s population— text daily. Because most people always have their smartphones within reach, these statistics aren’t surprising. What is surprising is the amount of untapped potential SMS messaging holds for financial services contact centers.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.