Business intelligence (BI) solutions is an umbrella category for a diverse set of software tools that help enterprises and companies become more data-powered.
Business intelligence software is typically provided in a comprehensive platform that shows business performance metrics through interactive reports and visualizations.
BI solutions can be used in every organization to provide a comprehensive view of the operation and empower leaders to make smart, fact-based decisions.
Examples of business intelligence include:
- Analytics tools
- Data visualization
- Embedded software applications
- Location intelligence software
- Self-service software
More Business Intelligence Resources for Call Centers:
Benefit from a comprehensive Business Intelligence and analytics solution. Let us worry about data storage, management, and ETL as you focus on gaining business insight. LiveVox’s unified data model keeps everything on one PCI-compliant platform, and we are always available for strategic support.
Quickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform. Business Intelligence. Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.
Call center analytics best practices can be divided into three categories: agent, customer, and business performance. Every interaction is an opportunity to collect data that can help you improve call center efficiency.
A CRM lets agents capture and store critical customer data such as the reason for a service call, resolution, and other important business intelligence. This information can be called upon to improve future customer interactions.