Business Intelligence Solutions

Business Intelligence and Analytics

Business intelligence (BI) solutions is an umbrella category for a diverse set of software tools that help enterprises and companies become more data-powered. 

Business intelligence software is typically provided in a comprehensive platform that shows business performance metrics through interactive reports and visualizations. 

BI solutions can be used in every organization to provide a comprehensive view of the operation and empower leaders to make smart, fact-based decisions.

Examples of business intelligence include: 

  • Analytics tools
  • Data visualization
  • Embedded software applications
  • Location intelligence software 
  • Self-service software


More Business Intelligence Resources for Call Centers:

Unified Customer & Contact Center Analytics | LiveVox

Benefit from a comprehensive Business Intelligence and analytics solution. Let us worry about data storage, management, and ETL as you focus on gaining business insight. LiveVox’s unified data model keeps everything on one PCI-compliant platform, and we are always available for strategic support.

Artificial Intelligence (AI) Customer Service Software Overview

Quickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform. Business Intelligence. Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.

Lead Agent Performance with Call Center Analytics

Call center analytics best practices can be divided into three categories: agent, customer, and business performance. Every interaction is an opportunity to collect data that can help you improve call center efficiency.

Must-Have Call Center Tools: Equipment & Software Solutions

A CRM lets agents capture and store critical customer data such as the reason for a service call, resolution, and other important business intelligence. This information can be called upon to improve future customer interactions.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.