Autodialer

Outbound dialing software can help sales agents reach the largest number of likely customers in the most efficient manner. - including autodialers

An autodialer is a software tool that provides numerous convenient features that help optimize workflows, which is what contributes to its name. Their ease of use along with the multiple benefits they bring make autodialers a critical asset for any contact center.

Automated dialing is a highly efficient feature contact center agents use to dial through a long list of contacts. Autodialers do the dialing for agents, and if no one picks up the phone, the dialer disconnects and automatically goes on to the next number.

Agents aren’t connected until a live person answers the phone. This saves a substantial amount of time that agents would generally spend looking up numbers, entering them manually into their softphones, waiting on a ringing line, and getting voicemails.


More Autodialer Resources

Get Maximum Agent Performance With a Smart Autodialer System

LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key. Learn more about our automatic dialer here.

A Guide to Outbound Dialing Software

Autodialers are illegal when they fall within the scope outlined in the Telephone Consumer Protections Act (TCPA). The TCPA defines an autodialer as “equipment which has the capacity (A) to store or produce telephone numbers to be called, using a random or sequential number generator; and (B) to dial such numbers.” A device that merely has the capacity to automatically dial numbers from a list does not qualify as an illegal autodialer.

Predictive Dialer FAQ: You Asked, We Answered

A predictive dialer is an automatic phone dialer system that makes phone calls before an agent is available. The dialer makes multiple calls across lines and either hangs up when it reaches an answering machine or leaves a message. When a live person is detected on the phone, the dialer connects the right agent to the line.

What is a TCPA Autodialer?

LiveVox’s HCI is not directly impacted by this decision. HCI not only lacks random and sequential number generation, but it also does not automatically dial at all, whether from a list or otherwise.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.