Application

What is a contact center application?

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What is a contact center application?

Call center applications are software solutions designed to facilitate customer service and make it easy for managers and representatives to go above and beyond their customer’s expectations. These applications offer a wide range of features that enable call centers to automate labor-intensive tasks, improve productivity, reduce costs, streamline processes, and enable reps to quickly respond to customer queries.

Call center applications can be tailored to fit an organization’s specific needs. This includes personalization tools that allow reps to recognize customers by name or preferences, as well as analytics tools that provide insights into customer behavior and sentiment. Additionally, with advanced call routing technologies, organizations can ensure that calls are answered by the rep best suited to handle them in the most efficient manner possible.

More Contact Center Application Resources for Managers

Workforce Management (WFM) Software for Call & Contact Centers | LiveVox

AI-driven optimization, real-time visibility of contact center operations, goaling and forecasting toolkits, workforce integration support with other contact center applications, call recording and quality assurance capabilities, as well as automated reporting tools to provide an in-depth review of contact center performance. With these powerful tools at your disposal, LiveVox can easily help your contact center save time and maximize ROI.

What’s a Cloud-Based Contact Center? Software & Technology | LiveVox

Unlike legacy contact center software, which agents access from their desk in an onsite location, cloud-based contact center software is accessible anywhere there’s an internet connection. An all-in-one dashboard brings together every application agents need to do their jobs so they can provide seamless service across channels, even switching between them when necessary. Armed with the right information at the right time, agents are empowered to reach resolutions faster and provide more personalized service, which pleases customers.

What Is an Agent Desktop and What Does It Do? (livevox.com)

An agent desktop is a software application that provides contact center agents with all the information they need to perform their customer-facing job functions. It includes a customer database, product information, and contact management tools.

A call center desktop also allows agents to access company knowledge bases and support forums. Agent desktops improve customer experiences by providing agents with the information they need to resolve customer issues quickly and efficiently.

LiveVox Helps You

Change The Game For Your Contact Center

  • Improve customer loyalty and satisfaction
  • Attract and retain the best agents
  • Get immediate KPI and bottom line gains
  • Automate and maximize performance

Learn About Upgrading

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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