Delivering Unmatched CX with Seamless Customer Journeys & Practical AI

Wednesday, May 12th | 11am PT / 2pm ET

About This Webinar:
Today, the path to winning and retaining customers requires a unique approach to customer service. But without the right data and tools, contact centers are unable to create memorable customer experiences.

Join LiveVox and guest speaker Michael DeSalles, Principal Analyst at Frost & Sullivan, as we discuss:

  • CX trends and predictions that will change how contact centers deliver differentiated customer service
  • How to implement the tools and capabilities necessary to create positive omnichannel experiences
  • Ways to easily leverage data, practical AI, and workflow automation to achieve meaningful digital transformation.

To register, please complete the short form.

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Speakers:

LiveVox [AI webinar / Michael DeSalles headshot]

Michael DeSalles

Principal Analyst
Frost & Sullivan

Nick Bandy, Chief Marketing Officer, LiveVox

Nick Bandy

Chief Marketing Officer
LiveVox

Boris Grinshpun, General Manager, CRM, LiveVox

Boris Grinshpun

General Manager, CRM & Messaging
LiveVox

About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More

Source: Transform The Agent And Customer Experience Using Contact Center Solutions With A Built-In CRM, a commissioned study conducted by Forrester Consulting on behalf of LiveVox., March 2021

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