Join Boris Ginshpun, Vice President of Product Strategy and John Paullin, Senior Analyst at AVANT in this episode of theTechnology Insights podcast for a 30-minute discussion jam-packed with insights and tips for avoiding common omnichannel pitfalls.
You’ll get the skinny on the best practices for getting started with a digital communication strategy as well as learn how it impacts both customer and employee experiences. With so many companies now utilizing webchat, bots, email blasts and web forms on their sites to engage customers you don’t miss out on learning what additional techniques you can use to take your communications strategies even further.
About Boris Grinshpun
Boris is LiveVox’s Vice President of Product Strategy. He’s an experienced leader in product management, operational improvements, innovation, and design. He brings 18 years of strategy and execution experience in the Financial Services industry with a focus on customer management, acquisition and digital relationship management strategy as well as expertise in brand/management and market research in the consumer digital space.
About John Paullin
John is a proven leader successful in driving cloud unified communications and cloud contact center sales through channel partners in the enterprise, SME, and SMB markets, across education, financial services, healthcare, manufacturing, nonprofit, retail, and technology verticals.