Don’t Fall In the Tech Trap: Avoid These Common Pitfalls of Digital Communication

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Join Boris Ginshpun, Vice President of Product Strategy and John Paullin, Senior Analyst at AVANT in this episode of theTechnology Insights podcast for a 30-minute discussion jam-packed with insights and tips for avoiding common omnichannel pitfalls. 

You’ll get the skinny on the best practices for getting started with a digital communication strategy as well as learn how it impacts both customer and employee experiences. With so many companies now utilizing webchat, bots, email blasts and web forms on their sites to engage customers you don’t miss out on learning what additional techniques you can use to take your communications strategies even further.

About Boris Grinshpun

Boris is LiveVox’s Vice President of Product Strategy. He’s an experienced leader in product management, operational improvements, innovation, and design. He brings 18 years of strategy and execution experience in the Financial Services industry with a focus on customer management, acquisition and digital relationship management strategy as well as expertise in brand/management and market research in the consumer digital space.

About John Paullin

John is a proven leader successful in driving cloud unified communications and cloud contact center sales through channel partners in the enterprise, SME, and SMB markets, across education, financial services, healthcare, manufacturing, nonprofit, retail, and technology verticals.

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit or call one of our specialists at (844) 207-6663.

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