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Operations Spotlight:

5 Innovative Ways to Increase First Call Resolution Rates with Speech Analytics

In a recent survey of contact center professionals, 39% of respondents cited that lack of clarity regarding the ROI of Speech Anlaytics was a major blocker to them adopting it. To help address this uncertainty, below are five practical ways contact centers can leverage speech analytics to drive ROI by improving First Call Resolution (FCR) rates and other Key Performance Indicators (KPIs) impacted by Speech Analytics.