ContactBabel Report

The Inner Circle Guide to AI, Chatbots & Machine Learning

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds. The Inner Circle Guides are free of charge to readers. Sponsors have not had influence over editorial content or analyst opinion, and readers can be assured of objectivity throughout. Any vendor views are clearly marked as such within the report. There are Inner Circle Guides to:

  • Agent Engagement & Empowerment
  • AI, Chatbots & Machine Learning
  • AI-Enabled Self-Service
  • Cloud-based Contact Center Solutions
  • Customer Engagement & Personalization
  • Customer Interaction Analytics
  • First-Contact Resolution
  • Fraud Reduction & PCI DSS Compliance
  • Omnichannel
  • Omnichannel Workforce Optimization
  • Outbound & Call Blending
  • Remote & Hybrid Working Contact Center Solutions
  • Video & Next-Generation