The 2018 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.
“This year’s Contact Center Technology Award winners are industry leaders in hardware, software and services who have demonstrated a commitment to creating innovative products. All of the winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.
The 2016 CUSTOMER Product of the Year Award recognizes providers that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable companies to meet and exceed the expectations of their customers.
This award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers. LiveVox was awarded for its enterprise-grade IVR capabilities that enable patient servicing centers to boost operational efficiencies and increase customer satisfaction.
The 2015 CUSTOMER Product of the Year Award recognizes providers that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable companies to meet and exceed the expectations of their customers.
Technology Marketing Corporation (TMC) recently honored LiveVox Inc. with this year’s IP Contact Center Technology Pioneer Award. The award, given away by TMC’s Customer Interaction Solutions magazine, recognized LiveVox’s capability to address the varying requirements of intricate multi-site operations with the help of its powerful cloud platform.
This award was created to recognize companies that have created exceptionally innovative products and services that facilitate voice, data and video communications. The companies chosen for this award have proven that they deserve to be considered among the best of the best in the industry.
ATA (American Teleservices Industry) recently named LiveVox as the only PCI-Compliant contact center platform to win it’s 2011 Technovation Award. Recipients of this award must demonstrate significant innovation and cultivate a focus on new product development in the teleservices industry. The ATA is the nation’s largest organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.
LiveVox was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies,” said Rich Tehrani, Chief Executive Officer, TMC. “LiveVox has demonstrated excellence as well as provided ROI for their clients. Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and LiveVox has earned its place with this distinguished honor.
LiveVox has been awarded Frost & Sullivan’s ‘Best Brand’ award. A provider of enterprise cloud-based consumer contact solutions, LiveVox emerged as the leading brand of hosted outbound customer contact solutions among contact center/customer care managers and others involved in evaluating, specifying, recommending, or approving the purchase of contact center products or services.