Smarter decision-making on-demand. BI quickly uncovers performance improvements and helps contact center managers find better ways to measure and drive ROI. LiveVox’s cloud based Business Intelligence significantly lowers the cost of performance analytics, giving contact center managers access to actionable reports to transform their operations.
Get actionable insight in minutes, not days. Uncover buried information, reveal important trends, visualize key performance drivers, dig deeper into data, and easily create new dashboards on the fly. End your contact center’s reliance on static and time-consuming spreadsheet-based reporting.
Gain real-time insight on multichannel campaigns with cross-channel analytics and uncover ways to drive a higher level of consumer satisfaction and ROI on your non-voice channels. LiveVox’s BI solution continues to expand across new channels, providing contact centers with a cost-effective path to cutting-edge analytics.
“The LiveVox BI Tool is something I used to dream about. It provides me with a unique competitive advantage by enabling faster access to my data for intelligent business decisions.”
– Mike Brunken, NetTel USA Vice President of Operationsread the success story
For the full picture of what LiveVox can do for you, set up our in-depth Performance Analytics demo.