Performance Analytics with Business Intelligence

Lower the Barrier to Leveraging Performance Analytics

End reliance on spreadsheet-based reporting and make faster, smarter decisions using Performance Analytics and Business Intelligence (BI).
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drive business transformation

Smarter decision-making on-demand. BI quickly uncovers performance improvements and helps contact center managers find better ways to measure and drive ROI. LiveVox’s cloud based Business Intelligence significantly lowers the cost of performance analytics, giving contact center managers access to actionable reports to transform their operations.

Reduce the Time to Start Analysis

Get actionable insight in minutes, not days. Uncover buried information, reveal important trends, visualize key performance drivers, dig deeper into data, and easily create new dashboards on the fly. End your contact center’s reliance on static and time-consuming spreadsheet-based reporting.

Cross-Channel Analytics

Gain real-time insight on multichannel campaigns with cross-channel analytics and uncover ways to drive a higher level of consumer satisfaction and ROI on your non-voice channels. LiveVox’s BI solution continues to expand across new channels, providing contact centers with a cost-effective path to cutting-edge analytics.

KEY BENEFITS OF PERFORMANCE ANALYTICS:

ON-DEMAND ACCESS TO DATA

End reliance on manual, time intensive, reporting and eliminate the need to collect, standardize, and configure large data sets for each report.

TRANSFORM DATA INTO ACTION

Gain real-time business insight that drives key decisions. Get to root causes sooner with rapid visualization.

DASHBOARDS FOR KEY METRICS

Pre-built and custom dashboards provide customized insight to drive your specific business need.

END-TO-END OPERATIONAL VISIBILITY

Eliminate historic data silos and create centralized repositories for all contact center activity data.

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SUCCESS STORY: LEVERAGING VISUALIZATION TO MAKE ANALYSIS ACTIONABLE

“The LiveVox BI Tool is something I used to dream about. It provides me with a unique competitive advantage by enabling faster access to my data for intelligent business decisions.”

– Mike Brunken, NetTel USA Vice President of Operations

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see performance analytics in action yourself

For the full picture of what LiveVox can do for you, set up our in-depth Performance Analytics demo.

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PERFORMANCE ANALYTICS SOLUTION BRIEF

Download our solution brief on Performance Analytics and Business Intelligence to learn more about our solution.

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get a tco analysis

Want to know how a cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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