contact manager

Simplify Your Consumer Contact Attempts

Simplify the management of consumer contact regulatory requirements and focus on driving performance results.
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Set Comprehensive, Automatic Controls On-Demand

Simplify how you manage compliance controls by simply setting state dialing limits, time zone settings, as well as enabling call recording and more for all campaigns–no matter the location of your contact center.

Implement Controls Across All Dialing Systems

Simplify your consumer outreach systems and manage regulatory requirements (such as those under the TCPA) by enabling the compliance controls on each of LiveVox’s Four Clouds outbound dialing systems, including Manual.

Leverage Preventative, Proactive, Agency Network-wide Controls

LiveVox’s Phone Dial Attempt Supervisor (PDAS) enables automatic, preventative compliance controls across an entire agency-network that cannot be overridden. Controls include limitations by state, multi-day, day, minute, and more.

key benefits of contact manager

SIMPLIFIED AND CENTRALIZED CONFIGURATIONS

Controls can be set across a specific campaign or the entire enterprise

COMPREHENSIVE CONTROLS

Minimize human error with proactive, preventive, and comprehensive controls

AVAILABLE ACROSS ALL DIALING SYSTEMS

Leverage compliance controls across all dialing systems spanning Automated to Manual.

INNOVATIVE AND UP-TO-DATE

Livevox's compliance controls evolve with each quarterly release to ensure our clients remain at the forefront of the latest regulatory trends.

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TACKLING ZIP-AREA MISMATCH ON MANUAL DIALS

Read how one leading financial services contact center removed the headache of managing account Zip codes with Area codes using LiveVox’s Zip Area Mismatch for Manual Dials

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SEE CONTACT MANAGER IN ACTION YOURSELF

See just how much easier LiveVox’s compliance controls can make your job

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important resources

get a tco analysis

Want to know how a blended inbound cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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