Dial-in Your Self Service Strategy and Delight Members: 3 Tips for Improving Member Experience with Webchat As consumers become more sophisticated so too must their interactions with brands. This means all of the processes that govern those interactions need an...
In a recent survey of 150+ credit union leaders, increasing member wait times was noted as the top member engagement challenge while SMS and website chat were selected as the most desirable new digital challenges. In this blog we’ll explore how the most desired new...
Website chat is rapidly becoming one of the fastest growing channels. A recent study by Forrester found that since 2016 the number of customers that use live chat over the phone and email support has increased by 50% and the number of chats per agent has increased by...
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Our team of 70 warm personalities have diverse backgrounds and hail from different parts of Colombia and around the world, including the US, India, UK and more. We enjoy working, learning and recreating together, including teambuilding offsites and soccer games on Sundays. Hope you can join us!
In Medellín, almost all of our teammates are hands on with the product: developing, testing, automating, performance tuning, implementing and supporting customers. Together with our G&A partners, we all are part of global teams in either or both the US and India, so communication and collaboration are a big part of our experience. Much of LiveVox’ core development efforts are located here and we are laser focused on innovation and delivering scalable software solutions that delight our customers.
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We offer 15 days PTO to start; up to 20 with tenure, 18 days fixed Holidays, Maternity Leave – 90 days, & Paternity Leave – 7 Days.
“I started with LiveVox in 2009 and love my job because of the work culture here. The whole team works together to make it happen. Teams support each other and it truly creates a family environment. I left LiveVox in 2012, but returned within a year. At LiveVox, we have the freedom to exhibit our skills and this is appreciated and recognized. LiveVox’ positive organizational culture has been key to my feeling motivated and inspired.”
—Geeta Yelburgi | Manager, Development Operations
“Livevox has been one of the most rewarding and dynamic work places I’ve experienced. I started with LiveVox in 2012 as a Sr. Systems Administrator. After being promoted 4 times across several departments, today I lead a strategic function reporting to our SVP, Tech Ops. There are constant opportunities to learn and grow professionally here. Plus, I get to work with some amazing people around the world.”
—Jason Luster | Director, Infrastructure as a Service
“At LiveVox, it’s about constant challenges in a fabulous environment. LiveVox has helped me identify which areas I enjoy working on, and from there pushed me to improve upon those skills. This year I was invited to present on a subject close to my heart at our Engineering Summit at Lake Tahoe, California. At that moment, I began to feel I was really making a difference to the company.”
An AI-driven Speech Analytics solution to promote compliance, productivity, and quality in your contact center. Simply fill out the form below to get instant access to the brief.
In-Depth Look at Outbound Campaign and Compliance Bundle
Get a deeper look at LiveVox’s Outbound Campaign and Compliance Bundle functionality by reading this overview. Simply fill out the form below to get instant access.
Get a deeper look at LiveVox’s Inbound Contact Center Bundle functionality by reading this overview. Simply fill out the form below to get instant access.
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