Sep 6, 2019 | Channel Preference, Customer Satisfaction, Webite Chat
Dial-in Your Self Service Strategy and Delight Members: 3 Tips for Improving Member Experience with Webchat As consumers become more sophisticated so too must their interactions with brands. This means all of the processes that govern those interactions need an...
Mar 26, 2019 | SMS, Webite Chat
In a recent survey of 150+ credit union leaders, increasing member wait times was noted as the top member engagement challenge while SMS and website chat were selected as the most desirable new digital challenges. In this blog we’ll explore how the most desired new...
Mar 14, 2019 | Multichannel, Webite Chat
Website chat is rapidly becoming one of the fastest growing channels. A recent study by Forrester found that since 2016 the number of customers that use live chat over the phone and email support has increased by 50% and the number of chats per agent has increased by...
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