Speech analytics is changing how contact centers operate. By surfacing critical insights about call intent and customer concerns, this emerging technology allows CX leaders to make more informed business decisions. This can lead to: Lower call volumes Better quality...
Webinar
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
[Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services
Watch the on-demand webinar about the latest CFPB ruling. Learn how the new mandates impact debt collection and download the presentation deck here. https://www.youtube.com/watch?v=A7uRkIMArn0&feature=youtu.be See the full transcript below. Full Transcript...
Transcript: Lessons Learned from Covid-19: Taking a Digital-First Approach to Today’s New Environment
A webinar recap on business lessons learned from taking a digital-first approach to Covid-19. Full Transcript Access the full webinar recording here. https://www.youtube.com/watch?v=XwyFrPhKH3s JIm Lynch [00:04:11]: I'm Jim Lynch. I'm the Senior Director of...
On-Demand Webinar: Empowering Agents & Optimizing Performance in Today’s WFH Environment with Lendit Fintech
For teams still adjusting to our new normal, productivity, connection, and job satisfaction can take a hit. The good news is that things improve as folks settle into their routine. In our latest on-demand webinar, we sat down with LendIt Fintech to explore the...
Planning for Fintech: 5 Ways to Maximize Agent Efficiency with Lendit
COVID-19 Planning for Fintech: 5 Ways to Maximize Agent Efficiency with Lendit Last week LiveVox Senior Director of Product Marketing Jim Lynch led a panel organized by Lendit on the topic of creating efficiency for remote customer service teams in fintech. For...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.