CRM & Voice Integration Connects the Dots for Improved CX

CRM & Voice Integration Connects the Dots for Improved CX

The power of a single conversation to build customer relationships is an idea that all sales and service teams understand. With the digital expansion of conversation venues, customers and sales teams have more opportunities for connection than ever across more...
The Power of Text to Speech, Powered by Voice Recognition

The Power of Text to Speech, Powered by Voice Recognition

“Hey, Siri…” “Hi, Alexa…” “OK, Google…” Everywhere and anywhere we turn these days, Voice Recognition innovation is present. In our homes. On our phones. Even in our cars. And for good reason. Voice Recognition is a powerful technology and tool that (most of the time)...
Call Barging: What Is It and Why Should You Use It?

Call Barging: What Is It and Why Should You Use It?

Call Barging: What Is It and Why Should You Use It? What in the world is call barging? And why is it something you should strongly consider implementing in your calling operations? No, call barging isn’t what happens when your spouse or kids unknowingly (or let’s be...
Ten Tips For Optimizing Your Remote Voice Agents

Ten Tips For Optimizing Your Remote Voice Agents

Ten Tips for Optimizing Your Remote Voice Agents The effects of COVID-19 continue to evolve on a day-by-day basis. With all the change and uncertainty going on right now, how do you ensure your business can maintain business as usual (or as close to it as possible),...