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SMS Do’s and Don’ts

SMS Do’s and Don’ts

First, Should Your Contact Center Be Texting? Eight trillion text messages are sent every year. And every month, people send more than one billion messages to businesses. Despite these incredible statistics, many contact centers still haven’t integrated text and...
SMS Goes Mainstream in the Contact Center: A New Report

SMS Goes Mainstream in the Contact Center: A New Report

As omnichannel evolves and changes the way contact centers support their customers, managers and decision-makers are increasingly challenged to one-up themselves and transform the service experience to meet always-changing preferences. So what does the ideal...
Short and Long Codes, Explained

Short and Long Codes, Explained

What are Short and Long Codes for Texting? Shortcodes, long codes, and toll-free numbers (TFN) are delivery vehicles for text messages.  A shortcode is a five-digit number assigned by carriers that allow for high SMS throughput. Shortcodes can be customized, are a...
5 Financial Services Use Cases for Two-Way SMS

5 Financial Services Use Cases for Two-Way SMS

5 Financial Services Use Cases for Two-Way SMS In the financial services industry it can be tough to differentiate your brand because, well, you’re not all that different. Chances are that you offer nearly the same services as most of your competitors do. So how do...