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5 Signs It’s Time to Move Your IVR to the Cloud

5 Signs It’s Time to Move Your IVR to the Cloud

Customer demands are changing faster than ever. But keeping up with them is not as daunting of a task as it may seem.   Call center cloud solutions give you the flexibility to adapt. You can easily incorporate new technology and communication trends into its...
4 Must-Haves for an Effective Outbound IVR Script

4 Must-Haves for an Effective Outbound IVR Script

Interactive voice response, or IVR, is an effective tool to help contact centers manage volume and improve efficiency, but its capabilities aren’t limited to inbound calls. Outbound IVR can deliver personalized customer experiences that drive revenue while increasing...